Customer Support Specialist – San Lazaro 2026

cnx; Manila; On-site; PHP 223,000 - 335,000; Full time

Job summary

Talent Connect in Manila (San Lazaro) is hiring for an entry-level customer service specialist. You will respond to inquiries, clarify requirements, and resolve issues while maintaining KPI targets.

The role emphasizes empathy, professional communication, and accuracy as you handle calls and document interactions in the tracking system. High school graduates with 3–6 months of relevant experience are encouraged to apply.

Qualifications

• High school diploma; 3–6 months relevant experience preferred.
• Strong customer service orientation and empathy.
• Good written and verbal communication skills.
• Ability to multitask in a fast-paced environment and be flexible with shifts.
• Team player who can work independently when needed.

Responsibilities

• Ensure service meets contractual KPIs.
• Clarify customer requirements and provide effective resolutions.
• Greet customers courteously and maintain professional conduct.
• Maintain basic knowledge of products and services.
• Document calls accurately and use tracking systems.

Skills

Customer service

Communication skills

PC navigation

Attention to detail

Multitasking

Education

High school diploma

Job description

Talent Connect in Manila (San Lazaro) is hiring for an entry-level customer service specialist. You will respond to inquiries, clarify requirements, and resolve issues while maintaining KPI targets.

The role emphasizes empathy, professional communication, and accuracy as you handle calls and document interactions in the tracking system. High school graduates with 3–6 months of relevant experience are encouraged to apply.