Customer Care Specialist — On-site Palawan

Neksjob Philippines; Palawan; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job summary

Neksjob Philippines is hiring a Customer Care Representative to manage inbound support via phone, email, and chat. The role focuses on clarifying product information, troubleshooting issues, and maintaining high customer satisfaction.

On-site in Palawan, no prior experience required, with opportunities for training and development. The position offers performance-based incentives, a structured training program, and career progression within a growing company.

Qualifications

• Superb verbal communication skills.
• Active listening habits.
• Basic computer literacy.

Responsibilities

• Handle inbound phone calls regarding account details, product information, and order updates.
• Explain company policies, service offerings, and account options clearly to clients.
• Analyze and troubleshoot customer issues in a calm, professional manner.
• Resolve concerns promptly, aiming to fix issues on the initial contact.
• Maintain clean and accurate records of all customer interactions and account changes.

Skills

Verbal communication

Active listening

Basic computer literacy

Education

High school diploma

Senior high school diploma

Job description

Neksjob Philippines is hiring a Customer Care Representative to manage inbound support via phone, email, and chat. The role focuses on clarifying product information, troubleshooting issues, and maintaining high customer satisfaction.

On-site in Palawan, no prior experience required, with opportunities for training and development. The position offers performance-based incentives, a structured training program, and career progression within a growing company.