On-Site Palawan Customer Service Pro

Neksjob Philippines; Palawan; On-site; PHP 200,880 - 334,800; Full time

Benefits offered by this job

Equity incentives

Commission

Performance bonus

Paid training

HMO

Health benefits

Paid leaves

Career growth

Fun work environment

Job summary

Neksjob Philippines is seeking enthusiastic Customer Service Representatives to support customers via phone, chat, or email. You will answer inquiries, resolve concerns, and deliver excellent service in a fast-paced environment.

We welcome high school graduates and college students. English proficiency, basic computer skills, and a positive attitude are essential. Training is provided, with opportunities for growth and a competitive salary package.

Qualifications

• High school graduate (Senior High School graduates are welcome to apply).
• College graduates or undergraduates are encouraged to apply.
• Previous customer service or BPO experience is an advantage but not required.
• Excellent English communication skills, both verbal and written.
• Basic computer and typing skills.
• Strong problem-solving abilities and attention to detail.
• Willing to work on shifting schedules, weekends, and holidays.
• Willing to work onsite or in a hybrid setup, depending on business requirements.

Responsibilities

• Handle customer inquiries via phone, email, or chat in a professional manner.
• Resolve customer concerns and provide accurate information about products and services.
• Maintain a high level of customer satisfaction by delivering excellent service.
• Document customer interactions and update account information accurately.
• Follow company policies, procedures, and quality standards.
• Escalate complex concerns to the appropriate department when necessary.
• Meet individual and team performance targets, including quality, productivity, and attendance.

Skills

Customer service

English communication

Typing

Basic computer skills

Problem solving

Shift work

Education

High school diploma

College graduates encouraged

Tools

CRM basics

Job description

Neksjob Philippines is seeking enthusiastic Customer Service Representatives to support customers via phone, chat, or email. You will answer inquiries, resolve concerns, and deliver excellent service in a fast-paced environment.

We welcome high school graduates and college students. English proficiency, basic computer skills, and a positive attitude are essential. Training is provided, with opportunities for growth and a competitive salary package.