Multi-Channel Customer Support Specialist

Q2 HR Solutions; Metro Manila; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Health, dental, and vision coverage/HSA

Paid holidays and sick time

Paid training and tuition reimbursement

Job summary

A customer service company in Metro Manila is seeking a highly motivated Customer Service Representative to handle inbound and outbound communications. The ideal candidate will possess excellent communication skills in English, problem-solving abilities, and proficiency in customer service software. Responsibilities include verifying customer information, responding to inquiries, and ensuring customer satisfaction. Benefits include health coverage, paid time off, and training reimbursement.

Qualifications

• Excellent verbal and written communication skills in English; additional languages are a plus.
• Proficiency in using computer systems and customer service software.
• Prior experience in customer service, telesales, or technical support is an advantage.

Responsibilities

• Handle real-time inbound and outbound voice and non-voice communications.
• Verify and update customer information, respond to inquiries, and resolve issues.
• Document and update customer records and databases according to requirements.

Skills

Excellent verbal and written communication skills in English

Strong problem-solving skills

Attention to detail

Ability to manage multiple tasks effectively

Education

High school diploma or equivalent

College degree preferred

Tools

Customer service software

Job description

A customer service company in Metro Manila is seeking a highly motivated Customer Service Representative to handle inbound and outbound communications. The ideal candidate will possess excellent communication skills in English, problem-solving abilities, and proficiency in customer service software. Responsibilities include verifying customer information, responding to inquiries, and ensuring customer satisfaction. Benefits include health coverage, paid time off, and training reimbursement.