Customer Experience Specialist - Multichannel Support

Gratitude Philippines; Muntinlupa; On-site; PHP 279,000 - 390,600; Full time

Job summary

A customer service firm in Metro Manila is seeking dedicated representatives to provide exceptional customer service. Responsibilities include resolving customer inquiries, maintaining records, and training new team members. The ideal candidate has a Bachelor's degree and 1-3 years of experience in customer service, demonstrating strong communication and problem-solving skills. Flexibility to work evening or weekend shifts may be required.

Qualifications

• 1–3 years of experience in customer service.
• Ability to work in a fast-paced environment and manage multiple tasks.
• May require evening or weekend shifts depending on business needs.

Responsibilities

• Provide exceptional customer service through various communication channels.
• Handle customer inquiries and resolve issues promptly and effectively.
• Maintain detailed records of customer interactions and actions taken.
• Collaborate with team members to improve service delivery.
• Assist in training new representatives and orienting them to company policies.

Skills

Excellent communication skills

Interpersonal skills

Problem-solving abilities

Customer-oriented mindset

Education

Bachelor’s degree in a relevant field

Job description

A customer service firm in Metro Manila is seeking dedicated representatives to provide exceptional customer service. Responsibilities include resolving customer inquiries, maintaining records, and training new team members. The ideal candidate has a Bachelor's degree and 1-3 years of experience in customer service, demonstrating strong communication and problem-solving skills. Flexibility to work evening or weekend shifts may be required.