Customer Care Specialist – Multichannel Support

Concentrix; Manila; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading customer service provider in Manila is hiring for a Customer Service Representative. The ideal candidate has 1-3 years of experience and must have a high school diploma or equivalent. Responsibilities include delivering exceptional service through phone, email, and chat, along with maintaining customer records and addressing inquiries. Ideal candidates will have strong English communication skills and a customer-focused attitude.

Qualifications

• 1-3 years of customer service experience is required.
• Candidates must have a customer-centric mindset.
• Patience and empathy are essential qualities.

Responsibilities

• Provide exceptional customer service through various channels.
• Assist customers by answering inquiries and resolving issues.
• Maintain accurate customer records and update account information.

Skills

Proficient in English language

Strong interpersonal skills

Effective communication

Education

High School Diploma or equivalent

Job description

A leading customer service provider in Manila is hiring for a Customer Service Representative. The ideal candidate has 1-3 years of experience and must have a high school diploma or equivalent. Responsibilities include delivering exceptional service through phone, email, and chat, along with maintaining customer records and addressing inquiries. Ideal candidates will have strong English communication skills and a customer-focused attitude.