Customer Care Specialist — Multichannel Support

Probe CX; Metro Manila; On-site; PHP 223,000 - 312,000; Full time

Job summary

Probe CX is seeking a Customer Care Agent in the Philippines to assist customers and handle administrative tasks for Customer Care clients and store members.

You will respond to emails, calls, and Live Chat, coordinate deliveries with Australia-based teams, update customer accounts, and escalate issues per QA guidelines. This role requires clear communication and a customer‑first mindset.

Join a dynamic team servicing online stores and help ensure smooth order fulfilment and accurate records.

Responsibilities

• Handle emails/Live Chat from customers shopping online for store products and resolving enquiries.
• Answer phone calls, email enquiries and Live Chat from customers.
• Escalate critical issues to Management per QA guidelines.

Job description

Probe CX is seeking a Customer Care Agent in the Philippines to assist customers and handle administrative tasks for Customer Care clients and store members.

You will respond to emails, calls, and Live Chat, coordinate deliveries with Australia-based teams, update customer accounts, and escalate issues per QA guidelines. This role requires clear communication and a customer‑first mindset.

Join a dynamic team servicing online stores and help ensure smooth order fulfilment and accurate records.