Customer Care Specialist — Proactive, Empathy-Driven Support

edamama; Makati; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading online-to-offline platform for parents in the Philippines is seeking a Customer Support Specialist. In this role, you will respond to customer queries via various support channels while maintaining a professional attitude. The ideal candidate has at least 1 year of experience in the customer care or BPO industry, with strong communication skills in both English and Tagalog. Knowledge of the e-commerce market in the Philippines is highly preferred, and a typing speed of 65-70 words per minute is required.

Qualifications

• Minimum 1 year of experience in customer care or BPO industry.
• Experience in handling voice and non-voice transactions.
• Knowledge of the e-commerce market in the Philippines is preferred.

Responsibilities

• Respond to customer queries across multiple channels.
• Maintain a customer-first attitude at all times.
• Monitor and generate performance reports.

Skills

Customer care experience

Typing speed of 65-70 words per minute

Interpersonal skills

English communication skills

Tagalog communication skills

Detail-oriented

Strong teamwork

Job description

A leading online-to-offline platform for parents in the Philippines is seeking a Customer Support Specialist. In this role, you will respond to customer queries via various support channels while maintaining a professional attitude. The ideal candidate has at least 1 year of experience in the customer care or BPO industry, with strong communication skills in both English and Tagalog. Knowledge of the e-commerce market in the Philippines is highly preferred, and a typing speed of 65-70 words per minute is required.