Customer Service Pro: Multichannel Support & Impact

ProbeGroup Philippines Inc.; Philippines; On-site; PHP 279,000 - 390,600; Full time

Job summary

ProbeGroup Philippines Inc. is seeking enthusiastic individuals to engage with mobile customers through voice or live chat. Responsibilities include providing accurate service information, assisting with account updates, and addressing billing concerns. Ideal candidates will ensure customer satisfaction by adhering to policies and resolving issues efficiently.

Join a dynamic team where you will have opportunities to contribute to projects that enhance customer experiences and collaborate with innovative brands.

Qualifications

• Strong communication skills for interacting with customers.
• Ability to handle inquiries and resolve issues effectively.
• Familiarity with mobile services and self-service options.

Responsibilities

• Interact with mobile customers thru voice or livechat.
• Provide accurate information about plans and services.
• Assist in activating or cancelling customer services.
• Help customers with account set up and updates.
• Answer basic troubleshooting and billing concerns.
• Obtain and record complaint details.
• Refer unresolved grievances to appropriate departments.
• Review policies to ensure compliance when resolving issues.
• Cross-sell and promote additional products and services.
• Provide an excellent customer experience.

Job description

ProbeGroup Philippines Inc. is seeking enthusiastic individuals to engage with mobile customers through voice or live chat. Responsibilities include providing accurate service information, assisting with account updates, and addressing billing concerns. Ideal candidates will ensure customer satisfaction by adhering to policies and resolving issues efficiently.

Join a dynamic team where you will have opportunities to contribute to projects that enhance customer experiences and collaborate with innovative brands.