Customer Care Specialist — Insight & Resolution

Alta Resources; Pasig; On-site; PHP 223,000 - 357,000; Full time

Job summary

Alta Resources in Metro Manila (Pasig) is seeking a Customer Care Representative to deliver professional, best-in-class service to existing and prospective customers using a consultative approach.

You will handle inbound/outbound calls, email, chat, and social media, with data entry, surveys, and order validation. Strong communication, problem-solving, and teamwork are essential as you work to ensure customer satisfaction and loyalty.

Qualifications

• Two years of college or a vocational course in Customer Care.
• At least six months of call center experience; new graduates considered.

Responsibilities

• Provide high-quality customer service via phone, email, chat, or social media.
• Troubleshoot issues and resolve customer concerns with empathy and urgency.
• Accurately document interactions and update CRM records.
• Identify sales opportunities and assist in product-related inquiries.
• Maintain data accuracy and meet performance metrics.

Skills

English Proficiency

Verbal & Written Communication

Customer Service

Attention to Detail

Team Player

Time Management

Problem Solving

Education

Two years of college or vocational training

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

Alta Resources in Metro Manila (Pasig) is seeking a Customer Care Representative to deliver professional, best-in-class service to existing and prospective customers using a consultative approach.

You will handle inbound/outbound calls, email, chat, and social media, with data entry, surveys, and order validation. Strong communication, problem-solving, and teamwork are essential as you work to ensure customer satisfaction and loyalty.