Senior Customer Care Specialist — Resolution & Training

Alta Resources (Philippines) Corporation; Metro Manila; On-site; PHP 279,000 - 446,000; Full time

Job summary

Alta Resources (Philippines) Corporation is seeking a Senior Customer Care Representative in Metro Manila to deliver high quality customer service via phone, email and mail. The role resolves complex issues, provides product support, and supports escalations while ensuring timely, accurate handling of member inquiries.

The position requires at least two years of college or a vocational course in customer care and two years of call center or SME experience, with proficiency in Word, Excel,

Qualifications

• At least two years of college or completion of a vocational course in customer care.
• At least two years of call center experience or one year SME experience.
• Proficiency with basic computer tools: Word, Excel, PowerPoint, Outlook.
• English proficiency required.
• Strong customer focus with a positive attitude.
• Excellent listening and problem solving abilities.
• Ability to use multiple software in a Windows environment.
• Excellent time management and attention to detail.
• Strong written and verbal communication skills.

Responsibilities

• Handle customers by identifying needs and resolving issues while maintaining quality.
• Assist with data accuracy and quality control of consumer interactions.
• Handle escalated interactions from consumers as needed.
• Monitor queue activity and act as a resource.
• Demonstrate product knowledge and resolve issues with urgency for customer satisfaction.
• Follow up on contacts to ensure customer satisfaction.
• Assist in senior team training and for new employees.
• Identify process improvement opportunities and suggest solutions.
• Consult with clients and consumers over phone or email to process information efficiently.

Skills

Customer focus

Listening skills

Problem solving

Time management

Written and verbal communication

Enthusiasm and positive attitude

Teamwork

Education

Two years college or vocational course in customer care

Tools

Word

Excel

PowerPoint

Outlook

Job description

Alta Resources (Philippines) Corporation is seeking a Senior Customer Care Representative in Metro Manila to deliver high quality customer service via phone, email and mail. The role resolves complex issues, provides product support, and supports escalations while ensuring timely, accurate handling of member inquiries.

The position requires at least two years of college or a vocational course in customer care and two years of call center or SME experience, with proficiency in Word, Excel,