Customer Experience Specialist

cnx; Laguna; On-site; PHP 210,000 - 330,000; Full time

Job summary

Concentrix in the Philippines (Laguna) is seeking a Customer Care Specialist I to interface with customers via inbound/outbound calls or the Internet, delivering service and resolving routine problems according to client requirements.

The role emphasizes meeting KPIs, empathic communication, product knowledge, accurate documentation, and teamwork in a fast-paced environment, with support for growth and standard shift rotations.

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills.
• Ability to communicate effectively, both written and verbally.
• Dependable with strong attention to detail.
• Skilled in multi-tasking; able to adapt to changes quickly.
• Tolerance for repetitive work in a fast-paced environment.
• Ability to work as a team member or independently.

Responsibilities

• Interface with customers via inbound calls, outbound calls, or Internet depending on requirements.
• Provide customer service support and resolution of routine problems for client's products or services.
• Meet contractual KPIs for service delivery.
• Clarify customer requirements; probe for understanding and provide appropriate resolution.
• Greet customers professionally and maintain courteous demeanor.
• Maintain basic knowledge of client products and/or services.
• Prepare complete and accurate records; document accounts as required.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products or services where appropriate.
• Track, document and retrieve information in the call tracking database.
• Respond to inquiries by referring to published materials or senior staff.

Skills

Customer service

Communication

Computer skills

Teamwork

Attention to detail

Multitasking

Adaptability

Education

Two years of college education

High school diploma preferred

Tools

Call tracking database

Job description

Concentrix in the Philippines (Laguna) is seeking a Customer Care Specialist I to interface with customers via inbound/outbound calls or the Internet, delivering service and resolving routine problems according to client requirements.

The role emphasizes meeting KPIs, empathic communication, product knowledge, accurate documentation, and teamwork in a fast-paced environment, with support for growth and standard shift rotations.