Customer Care & Resolution Specialist

Concentrix Philippines; Naga; On-site; PHP 234,000 - 357,000; Full time

Job summary

Concentrix Philippines is seeking a Naga-based Customer Care Specialist. The role handles customer inquiries via calls or online channels, aiming to resolve routine issues and deliver quality service.

The position emphasizes meeting KPIs, empathy, and accurate documentation while maintaining product knowledge and professionalism. Ideal candidates have a high school diploma, solid communication skills, and tolerance for repetitive tasks in a fast-paced environment.

Qualifications

• High school diploma preferred
• Courteous with strong customer service orientation
• Strong written and verbal communication
• Ability to work in a fast-paced, high-production environment

Responsibilities

• Interface with customers via inbound/outbound calls or online as required
• Meet contractual KPIs for service delivery
• Clarify requirements and provide accurate resolutions
• Greet customers politely and maintain professional tone
• Maintain basic knowledge of client products/services
• Document and complete required work accurately
• Assist in activities to improve customer satisfaction and business performance
• Suggest additional products/services when appropriate
• Track and retrieve information in the call tracking database
• Refer inquiries to published materials or seniors when needed

Skills

Customer service

Communication

Computer skills

Attention to detail

Multi-tasking

Teamwork

Adaptability

Patience

Education

High School Diploma

Tools

Call tracking database

Job description

Concentrix Philippines is seeking a Naga-based Customer Care Specialist. The role handles customer inquiries via calls or online channels, aiming to resolve routine issues and deliver quality service.

The position emphasizes meeting KPIs, empathy, and accurate documentation while maintaining product knowledge and professionalism. Ideal candidates have a high school diploma, solid communication skills, and tolerance for repetitive tasks in a fast-paced environment.