Customer Care Specialist II - Tech Support

Percepta LLC; Cainta; On-site; PHP 246,000 - 391,000; Full time

Job summary

Percepta LLC in the Philippines seeks a Customer Care Representative 2 to handle a wide range of inquiries from US retail customers and dealers, delivering timely, professional service by phone and chat.

Under the supervision of the Team Leader, you will learn and execute the full call handling process, use FMC360 and EyeQ, document interactions, and strive to meet service level targets.

Qualifications

• 6 months customer service experience required.
• Experience with phone and chat support preferred.
• Experience or interest in working with technology is preferred.

Responsibilities

• Promptly processes and answers customer inquiries, concerns, or questions with speed and accuracy.
• Communicate professional verbal and written responses to inquiries; educate customers on products and services.
• Understand use of technology, scripts, and product knowledge; actively listen to customers.
• Act as a liaison between customers and dealerships; follow up and stay organized.

Skills

Adaptability

Strong communication

Problem solving

Multitasking

Typing while speaking

Technical aptitude

Education

High school diploma

Tools

FMC360

EyeQ

CRM software

Job description

Percepta LLC in the Philippines seeks a Customer Care Representative 2 to handle a wide range of inquiries from US retail customers and dealers, delivering timely, professional service by phone and chat.

Under the supervision of the Team Leader, you will learn and execute the full call handling process, use FMC360 and EyeQ, document interactions, and strive to meet service level targets.