Hybrid Back Office Associate - Day Shift & Growth

MicroSourcing International; Quezon City; Hybrid; PHP 357,000 - 580,000; Full time

Benefits offered by this job

Healthcare from day one

Dependent coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing seeks a Back Office Associate in a Hybrid Day shift setup in Quezon City, Philippines. You will deliver customer-focused support, resolve issues quickly, and document solutions in English.

Proficiency in Excel and comfort with digital platforms are essential for data handling and ticketing workflows. Join a growing team that emphasizes work-life harmony, learning opportunities, and inclusive culture.

Qualifications

• Excellent written and verbal English language communication skills.
• Customer-focused, patient, and positive attitude with a genuine willingness to assist others.
• Proven problem-solving skills and a fast, hands-on learning style.
• Strong proficiency in Microsoft Excel.
• High comfort level working with technology, digital platforms, and mobile devices.

Responsibilities

• Deliver exceptional, customer-focused support by addressing inquiries with patience, positivity, and a strong willingness to help.
• Resolve customer issues quickly using effective problem-solving skills and hands-on technical troubleshooting.
• Communicate solutions clearly and accurately through excellent written and verbal English communication.
• Manage data and customer information using Microsoft Excel and relevant support systems.
• Follow through on assigned tasks and follow up on customer requests to ensure complete issue resolution.

Skills

English proficiency

Customer-focused

Problem solving

Fast learner

Tech savvy

Tools

Microsoft Excel

Job description

MicroSourcing seeks a Back Office Associate in a Hybrid Day shift setup in Quezon City, Philippines. You will deliver customer-focused support, resolve issues quickly, and document solutions in English.

Proficiency in Excel and comfort with digital platforms are essential for data handling and ticketing workflows. Join a growing team that emphasizes work-life harmony, learning opportunities, and inclusive culture.