Hybrid Customer Service Rep — 6‑Month Project & Growth

MicroSourcing International; Quezon City; Hybrid; PHP 335,000 - 469,000; Full time

Benefits offered by this job

Competitive rewards

Healthcare coverage on day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Collaborative culture

Flexible work arrangements

Career growth

Inclusive team environment

Job summary

MicroSourcing International in Eastwood, Quezon City, Philippines, is seeking a Customer Service Representative for a 6-month project-based role with a hybrid work setup and day shifts. You will deliver customer-focused support, resolve issues, and communicate solutions in clear written and spoken English.

The ideal candidate is proficient in Microsoft Excel, comfortable with digital platforms, and eager to learn. Healthcare coverage on day one and performance bonuses await the right candidate.

Qualifications

• Excellent written and verbal English language communication.
• Customer-focused, patient, and positive attitude with a genuine willingness to assist others.
• Proven problem-solving skills and a fast, hands-on learning style.
• Strong proficiency in Microsoft Excel.
• High comfort level working with technology, digital platforms, and mobile devices.
• Experience in customer service, contact center, or technical support preferred.

Responsibilities

• Deliver exceptional, customer-focused support by addressing inquiries with patience, positivity, and a strong willingness to help.
• Resolve customer issues quickly using effective problem-solving skills and hands-on technical troubleshooting.
• Communicate solutions clearly and accurately through excellent written and verbal English communication.
• Manage data and customer information using Microsoft Excel and relevant support systems.
• Follow through on assigned tasks and follow up on customer requests to ensure complete issue resolution.

Skills

Customer service

English communication

Problem-solving

Excel

Time management

Job description

MicroSourcing International in Eastwood, Quezon City, Philippines, is seeking a Customer Service Representative for a 6-month project-based role with a hybrid work setup and day shifts. You will deliver customer-focused support, resolve issues, and communicate solutions in clear written and spoken English.

The ideal candidate is proficient in Microsoft Excel, comfortable with digital platforms, and eager to learn. Healthcare coverage on day one and performance bonuses await the right candidate.