Customer Service Specialist (CSR) – Growth in BPO

GAINSTRONG TALENT SOLUTIONS CORP.; Pasig; On-site; PHP 279,000 - 391,000; Full time

Job summary

GAINSTRONG TALENT SOLUTIONS CORP. is seeking a Customer Service Representative to support customers via phone, chat, and email. Candidates with BPO experience who are looking to grow in customer service are encouraged to apply, with a focus on accurate information and effective problem solving.

The role requires strong communication skills, a customer-focused mindset, basic computer proficiency, and flexibility with shifting schedules, including weekends and holidays, to meet service targets.

Qualifications

• 6 months of BPO/Contact Center experience
• Senior High School (SHS) Graduate or College Graduate
• Excellent verbal and written communication skills
• Strong customer service and problem-solving skills
• Basic computer proficiency
• Willing to work on shifting schedules, including weekends and holidays

Responsibilities

• Handle customer inquiries and concerns through phone, chat, or email.
• Provide accurate information and appropriate solutions.
• Assist with account, billing, product, and service-related concerns.
• Resolve customer issues professionally and efficiently.
• Document customer interactions accurately in the system.
• Escalate complex concerns when necessary.
• Meet quality, productivity, and customer satisfaction targets.

Skills

BPO experience

Customer service

Communication skills

Problem-solving

Basic computer skills

Adaptable

Shift work

Education

SHS or College Graduate

Job description

GAINSTRONG TALENT SOLUTIONS CORP. is seeking a Customer Service Representative to support customers via phone, chat, and email. Candidates with BPO experience who are looking to grow in customer service are encouraged to apply, with a focus on accurate information and effective problem solving.

The role requires strong communication skills, a customer-focused mindset, basic computer proficiency, and flexibility with shifting schedules, including weekends and holidays, to meet service targets.