Global Customer Care Specialist — Growth & Bonuses

Concentrix 1BPO; Laguna; On-site; PHP 279,000 - 379,000; Full time

Benefits offered by this job

Competitive salary

Meal allowance

Rice allowance

Night differential

Account incentives

Sick leave

Vacation leave

Education assistance

Retirement plan

Annual bonuses

Health plan

Modern workplace

Job summary

Concentrix is hiring for a customer service role in the Philippines. The position requires handling customer inquiries, resolving issues, and maintaining product knowledge while delivering courteous and professional service. Training is provided to equip you for the role.

You must be 18+, fluent in English, and able to work full-time. The company offers a range of benefits and a modern working environment, with emphasis on growth within the BPO sector.

Qualifications

• Fluent in English, good communication skills and ability to converse with customers.
• Proficient with computer and internet usage for day-to-day tasks.
• HS graduate or equivalent; fresh graduates welcome, with willingness to learn.

Responsibilities

• Interact with customers in a courteous, friendly, professional manner.
• Listen to customer needs, show empathy, and resolve issues using available resources.
• Clarify requirements and provide accurate information with product knowledge.
• Maintain basic knowledge of client products and services.

Skills

Fluent in English

Computer & Internet literate

Education

HS graduate or equivalent

Fresh college graduates encouraged

BPO experience a plus

Job description

Concentrix is hiring for a customer service role in the Philippines. The position requires handling customer inquiries, resolving issues, and maintaining product knowledge while delivering courteous and professional service. Training is provided to equip you for the role.

You must be 18+, fluent in English, and able to work full-time. The company offers a range of benefits and a modern working environment, with emphasis on growth within the BPO sector.