Customer Support Specialist: Fast-Paced & Empathetic

cnx; Quezon City; On-site; PHP 179,000 - 290,000; Full time

Job summary

cnx in Quezon City is seeking a Customer Service Advisor for Cyberwest 2026. You will interface with customers via inbound calls, outbound calls, or online channels to deliver service and resolve routine problems.

The role requires a high school diploma with 3–6 months of relevant experience, strong customer service orientation, excellent communication, and solid PC skills. You will work in a fast-paced team environment and rotate shifts as needed.

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate clearly, both written and verbal.
• Dependable with attention to detail and accuracy.

Responsibilities

• Handle customer inquiries via calls or online channels and provide resolutions.
• Meet or exceed contract KPIs and service standards.
• Greet customers professionally and document interactions accurately.
• Maintain basic knowledge of products and services and escalate when needed.
• Collaborate with teammates to improve customer satisfaction.

Skills

Customer service

Communication skills

PC knowledge

Multitasking

Teamwork

Education

High school diploma

Job description

cnx in Quezon City is seeking a Customer Service Advisor for Cyberwest 2026. You will interface with customers via inbound calls, outbound calls, or online channels to deliver service and resolve routine problems.

The role requires a high school diploma with 3–6 months of relevant experience, strong customer service orientation, excellent communication, and solid PC skills. You will work in a fast-paced team environment and rotate shifts as needed.