Remote Customer Care Specialist – Empathy & Solutions

cnx; Quezon City; Hybrid; PHP 201,000 - 312,000; Full time

Job summary

cnx is seeking a WAH Customer Care Specialist to handle inbound and outbound calls and online inquiries from customers in a remote setting. You will provide service per client requirements, resolve routine issues, and document interactions accurately.

The role emphasizes clear communication, empathy, and adherence to KPIs. A high school diploma with basic computer skills, reliability, and flexibility to rotate shifts are required for this full-time position in the Philippines.

Qualifications

• High school diploma; 3–6 months relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate clearly in writing and speech.
• Detail-oriented and dependable.
• Able to multi-task in a fast-paced environment.
• Willingness to rotate shifts and work with team or independently.

Responsibilities

• Interface with customers via inbound/outbound calls or online depending on client requirements.
• Resolve routine customer problems and provide accurate information.
• Clarify requirements and use tools to provide appropriate resolution.
• Greet customers courteously and professionally.
• Maintain basic knowledge of client products/services and document interactions.
• Contribute to activities to improve customer satisfaction and business performance.

Skills

Customer service

Written and verbal communication

Multitasking

Attention to detail

Teamwork

Flexibility with shifts

Education

High school diploma

Tools

Basic computer skills

Job description

cnx is seeking a WAH Customer Care Specialist to handle inbound and outbound calls and online inquiries from customers in a remote setting. You will provide service per client requirements, resolve routine issues, and document interactions accurately.

The role emphasizes clear communication, empathy, and adherence to KPIs. A high school diploma with basic computer skills, reliability, and flexibility to rotate shifts are required for this full-time position in the Philippines.