SM Cyberwest Hiring: Customer Specialist |Start ASAP |Apply now!

Concentrix; Manila; On-site; PHP 200,880 - 245,520; Full time

Job summary

A global customer engagement firm is seeking a Customer Service Representative in Manila, Philippines. The ideal candidate will have a bachelor's degree and strong customer service skills. Responsibilities include addressing customer inquiries, managing accounts, and collaborating with teams to improve customer satisfaction. Join this dynamic environment where empathy and problem-solving abilities are key to success.

Qualifications

• Less than 1 year of experience in customer service or a related field.
• Empathetic, patient, and able to thrive in a fast-paced environment.

Responsibilities

• Serve as the primary point of contact for customers, addressing inquiries and providing assistance.
• Manage customer accounts and ensure satisfaction through effective communication.
• Identify and resolve customer issues promptly while maintaining high service standards.
• Collaborate with cross-functional teams to enhance the customer experience.
• Maintain accurate records of customer interactions and transactions.

Skills

Strong customer service skills

Effective communication

Problem-solving abilities

Education

Bachelor's degree in a relevant field

Job description

• Serve as the primary point of contact for customers, addressing inquiries and providing assistance.
• Manage customer accounts and ensure satisfaction through effective communication.
• Identify and resolve customer issues promptly while maintaining high service standards.
• Collaborate with cross-functional teams to enhance the customer experience.
• Maintain accurate records of customer interactions and transactions.

Requirements

• Educational Qualifications: Bachelor's degree in a relevant field or equivalent experience.
• Experience Level: Less than 1 year of experience in customer service or a related field.
• Skills and Competencies: Strong customer service skills, effective communication, and problem-solving abilities.
• Responsibilities and Duties: Ability to handle customer inquiries and resolve issues effectively.
• Qualities and Traits: Empathetic, patient, and able to thrive in a fast-paced environment.