Megamall Customer Care Specialist iRecruit Engage 2026

Concentrix Philippines; Mandaluyong; Vor Ort; PHP 180.000 - 300.000; Vollzeit

Zusammenfassung

Concentrix Philippines in Mandaluyong is seeking a Megamall-based Customer Care Specialist to handle inbound/outbound calls and online inquiries, resolving routine issues and delivering high-quality service.

You will greet customers professionally, maintain product knowledge, and document interactions while aiming for customer satisfaction and loyalty. The role requires teamwork, flexibility, and consistent attention to detail.

Qualifikationen

• High school diploma with 3–6 months relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Able to communicate effectively in writing and speech.
• Dependable with strong attention to detail.
• Skilled in multitasking; flexible and adaptable to change.
• Tolerance for repetitive work in a fast-paced environment.
• Ability to work as part of a team or independently.
• Demonstrate patience in all customer contact situations.
• Ability to rotate shifts as needed.
• Based on location/program, additional skills may be required.

Aufgaben

• Ensure service delivered meets contractual KPIs.
• Clarify customer requirements; probe for understanding and use tools to provide resolution.
• Listen attentively and build rapport with customers while addressing concerns.
• Greet customers in a courteous, professional manner per procedures.
• Maintain basic knowledge of client products and services.
• Prepare complete and accurate work; document accounts accordingly.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document and retrieve information in the call tracking database.
• Respond to inquiries by referring to published materials or senior staff.

Kenntnisse

Customer service

Attention to detail

Communication skills

Teamwork

Multitasking

Adaptability

Problem solving

Ausbildung

High school diploma

Tools

Computer literacy

Jobbeschreibung

Job Title

MegamallCustomer Care Specialist iRecruitEngage 2026

Job Description

The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Essential Functions/Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile

• High school diploma with three to six months of relevant experience preferred
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required

*Job requirements may vary by country and will not contravene any local laws

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

#LI-DNI

Location

PHL Mandaluyong City - Megamall

Time Type

Full time

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