Nuvali Customer Care Specialist iRecruit Engage 2026

Concentrix; Carmen; On-site; PHP 279,000 - 468,720; Full time

Job summary

Concentrix is seeking a Nuvali Customer Care Specialist I for iRecruit Engage 2026. The role involves handling inbound/outbound calls and online inquiries to deliver courteous service and resolve routine issues, aiming to meet client KPIs.

Ideal candidates have a high school diploma and 3–6 months of customer service experience, with strong communication and computer skills, plus the ability to rotate shifts and adapt to a fast-paced environment.

Qualifications

• High school diploma or equivalent required; 3–6 months of related experience preferred.
• Courteous with strong customer service orientation.
• Strong written and verbal communication skills.
• Must be able to rotate shifts as needed.

Responsibilities

• Handle inbound and outbound calls and online inquiries to assist customers.
• Resolve routine problems regarding products or services.
• Meet contractual KPIs for service delivery.
• Document and retrieve information in call-tracking databases.
• Provide accurate information and escalate complex issues as needed.
• Cross-sell and offer additional products or services when appropriate.

Skills

Customer service orientation

Strong communication

Strong written and verbal skills

Attention to detail

Multitasking

Adaptability

Team player

Patient demeanor

Shift flexibility

Computer navigation

Education

High school diploma

Tools

Basic computer navigation

Job description

Job Title

Nuvali Customer Care Specialist iRecruit Engage 2026

Job Description

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client’s product or services.

Essential Functions / Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision‑support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed‑upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Qualifications / Candidate Profile

• High school diploma, three to six months of relevant experience preferred
• Courteous with strong customer service orientation
• Strong PC knowledge and computer navigation skills
• Strong written and verbal communication skills
• Dependable with strong attention to detail
• Skilled in multitasking; flexible and adaptable to changes quickly
• Tolerance for repetitive work in a fast‑paced, high‑production environment
• Team player; self‑motivated independent worker
• Patient in all customer contact situations; pleasant and professional tone and manner
• Must be able to rotate shifts as needed
• Qualifications must comply with local laws and regulations

Career Framework Role

Program requires basic skill set to perform routine tasks within simple processes but lacking specialized product knowledge. Works under close supervision and defined procedures. Beginning to demonstrate familiarity with client terminology, operating standards, and procedures. Requires monitoring to sustain metric performance.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Equal Opportunity Statement

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.