One Makati Customer Care Specialist iRecruit Engage 2026

Concentrix Philippines; Makati; Sur place; PHP 210 000 - 270 000; Plein temps

Résumé du poste

Concentrix Philippines seeks a One Makati Customer Care Specialist iRecruit Engage 2026 to handle customer interactions via calls and online channels, delivering quality support and resolving routine issues. The role emphasizes empathy, accurate documentation, and adherence to client KPIs in a fast-paced environment.

The successful candidate will have a high school diploma with 3–6 months of relevant experience, strong communication skills, and the ability to multitask while maintaining accuracy

Qualifications

• High school diploma; 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate clearly, both written and verbal.
• Reliable with strong attention to detail.
• Able to multitask in a fast-paced, production environment.
• Team-oriented yet capable of working independently.
• Demonstrates patience in all customer interactions and maintains a professional tone.
• Willingness to rotate shifts as required.

Responsabilités

• Ensure services meet contractual KPIs.
• Clarify customer requirements; use tools to provide resolution.
• Listen attentively and build rapport with customers.
• Greet customers politely using established procedures.
• Maintain basic knowledge of client products/services.
• Prepare complete and accurate work, noting accounts as required.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products and/or services where appropriate.
• Track, document and retrieve information in call tracking systems.
• Respond to inquiries by directing customers to published materials or senior staff.

Connaissances

Customer service

Communication

Computer literacy

Teamwork

Formation

High school diploma

Description du poste

Job Title:

One Makati Customer Care Specialist iRecruit Engage 2026

Job Description

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Essential Functions/Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile

• High school diploma with three to six months of relevant experience preferred
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required
• *Job requirements may vary by country and will not contravene any local laws

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

#LI-DNI

Location:

PHL Makati City - Ayala North Exchange

Language Requirements:

Time Type:

Full time

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