Customer Care Specialist – BPO Night Shift (Clark)

Infosys BPM Philippines

Central Luzon

On-site

PHP 223,000 - 357,000

Full time

35 hours ago

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Job summary

Infosys BPM Philippines is seeking a Customer Support Associate to assist customers via calls, chat, and email from Clark, Pampanga. You will resolve queries, guide customers through banking products, and stay compliant with SOPs while meeting KPIs and SLAs.

Night shifts and weekend schedules are required; onsite work only, no work-from-home options. You'll navigate multiple systems, perform research for issue resolution, and identify opportunities to better serve clients, ensuring high

Qualifications

Bachelor’s degree in any field; college undergraduates are welcome.
Minimum 18 months of BPO experience required.
Willing to report onsite in Clark, Pampanga with onsite work.
Flexible with night shifts, holidays and weekend schedules.

Responsibilities

Assist customers via calls as the major support channel and resolve concerns per SOPs.
Performs research and due diligence to resolve issues, educate clients, and promote client’s products and services; identify and offer new opportunities.
Use and navigate multiple online applications with technical proficiency, maintain knowledge of financial/banking products and assist customers while following policies/regulatory requirements.
Meet program KPIs and SLAs to ensure client satisfaction.
Adhere to program-specific processes, policies & procedures.
Perform assigned tasks and ad-hocs based on business need.