Global Customer Support Specialist — Evening Shift

optiBPO; Mabalacat; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

In-house medical team

HMO coverage

Growth opportunities

Learning opportunities

Job summary

optiBPO in Clark, Pampanga is seeking an experienced Customer Service Representative to support customers via email, phone, and chat. You will help with product information, process orders and returns, and resolve issues for an international client base.

You will work in the Clark Office during the Evening Shift (US time). Strong English communication, empathy, and teamwork are essential to succeed in a fast-paced, global environment.

Qualifications

• Provide user-friendly support via email, phone, and chat channels.
• Identify issues and coordinate with product and support teams to resolve.
• Communicate resolutions clearly to clients; ensure follow-up.

Responsibilities

• Provide excellent and easy-to-understand support via various support channels (email, phone, chat platforms)
• Identify potential issues and work with both product and support teams to get them resolved
• Communicating resolutions clearly, effectively, and efficiently to clients
• Identifying and taking ownership of problems and working with the customer to mitigate or resolve them

Skills

Empathy

Customer service

English communication

Team player

Attention to detail

MS Office

Western companies experience

1-2 years customer support

Tools

MS Office suite

Job description

optiBPO in Clark, Pampanga is seeking an experienced Customer Service Representative to support customers via email, phone, and chat. You will help with product information, process orders and returns, and resolve issues for an international client base.

You will work in the Clark Office during the Evening Shift (US time). Strong English communication, empathy, and teamwork are essential to succeed in a fast-paced, global environment.