Customer Service Representative | Clark, Pampanga

Infosys BPM Philippines; Central Luzon; Vor Ort; PHP 223.000 - 357.000; Vollzeit

Zusammenfassung

Infosys BPM Philippines is seeking a Customer Support Associate to assist customers via calls, chat, and email from Clark, Pampanga. You will resolve queries, guide customers through banking products, and stay compliant with SOPs while meeting KPIs and SLAs.

Night shifts and weekend schedules are required; onsite work only, no work-from-home options. You'll navigate multiple systems, perform research for issue resolution, and identify opportunities to better serve clients, ensuring high

Qualifikationen

• Bachelor’s degree in any field; college undergraduates are welcome.
• Minimum 18 months of BPO experience required.
• Willing to report onsite in Clark, Pampanga with onsite work.
• Flexible with night shifts, holidays and weekend schedules.

Aufgaben

• Assist customers via calls as the major support channel and resolve concerns per SOPs.
• Performs research and due diligence to resolve issues, educate clients, and promote client’s products and services; identify and offer new opportunities.
• Use and navigate multiple online applications with technical proficiency, maintain knowledge of financial/banking products and assist customers while following policies/regulatory requirements.
• Meet program KPIs and SLAs to ensure client satisfaction.
• Adhere to program-specific processes, policies & procedures.
• Perform assigned tasks and ad-hocs based on business need.

Kenntnisse

Customer support

BPO experience

Night shift readiness

Ausbildung

Bachelor’s degree

Jobbeschreibung

Be a #KaInfoscion and become an ambassador of our core values CLIFE+S; Client Value, Leadership by Example, Integrity and Transparency, Fairness, Excellence and Stewardship.

Overview of the role but not limited to:

• Assist customers via calls as the major support channel (channels may also vary depending on the program and business need such as email and chats) and provide appropriate and timely resolution to concerns or queries following organization’s and client’s SOPs thereby ensuring customer satisfaction
• Performs research or due diligence to resolve issues, educate clients, and promote client’s products and services; identify and offer new opportunities and solutions to meet customer needs as appropriate.
• Use and navigate multiple online applications with technical proficiency, maintain knowledge of financial/banking products and services and assist customers regarding these services and follow all company policies and procedures, regulatory and legal requirements in execution of the job duties.
• Meet program specific KPIs (Key Performance Indicators) and SLAs (Service Level Agreements) to ensure client satisfaction as part of employee performance evaluation
• Adhere to program specific processes, policies & procedures
• Perform assigned tasks and ad-hocs based on business need

Qualifications:

• Bachelor’s degree in any field; college undergraduates are also welcome to apply.
• Minimum of 18 months of BPO experience is required.
• With no issues and concerns reporting onsite 100% in Clark, Pampanga. Candidates who live near our offices will have better advantages
• With no issues and concerns working on night shifts, shifting schedules and split offs as necessary, working on holidays and weekends

We would gladly accept all applications, but we DO NOT offer any roles for a permanent Work-From-Home setup, hybrid work setup, fixed dayshift schedules, fixed working schedules, fixed weekends off or pure nonvoice. If any of the outlined instances may happen, this is based on internal business decision with certain requirements.

Our office is located at CLARK Recruitment Hub, BPO Tech Hub 2, Ground floor, SM Clark Angeles Pampanga (across SMX Convention)

“We value Diversity, Equity, and Belongingness. Infosys values diversity and belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on race, color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, pregnancy,childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education. #Infosys #InfosysBPM #KaInfoscion #GreatPlaceToWork #INFYBPMPhilippines #JoinINFYBPMPhilippines #LifeAtINFYBPMPhilippines”