Inbound Care Support Specialist - Night Shift (Onsite)

CO Careers; Angeles; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

HMO

13th month pay

Wellness leave

Scholarship programs

CO Academy

Travel opportunities

Job summary

CO Careers in Clark Pampanga is seeking an inbound Customer Service Representative to support a US-based home care account. This onsite role runs 4:00 AM – 1:00 PM PHT and involves handling after-hours calls, gathering information, and providing first-level assistance, routing more complex issues as needed.

You will document details, maintain tickets, and adhere to privacy and quality standards. 1+ year inbound CS/BPO/healthcare support preferred.

Qualifications

• 1+ year inbound customer service or related experience preferred.
• Senior High School graduate, college undergraduate, or graduate.
• Strong verbal and written English communication.
• Excellent listening, probing, and information-gathering skills.

Responsibilities

• Answer inbound calls promptly with a calm, empathetic approach.
• Document client, caregiver, attendance, scheduling, and service details.
• Handle caregiver call-outs and after-hours inquiries.
• Provide first-level assistance per established procedures.
• Create and update cases, tickets, and call records accurately.
• Route or escalate issues as needed.
• Coordinate outbound follow-ups when required.
• Follow SOPs and privacy requirements.

Skills

Inbound support

BPO experience

Healthcare support

CRM software

Active listening

English communication

Attention to detail

Problem solving

Education

High School diploma

College undergraduate

Graduate

Tools

CRM

Ticketing systems

Communication systems

Job description

CO Careers in Clark Pampanga is seeking an inbound Customer Service Representative to support a US-based home care account. This onsite role runs 4:00 AM – 1:00 PM PHT and involves handling after-hours calls, gathering information, and providing first-level assistance, routing more complex issues as needed.

You will document details, maintain tickets, and adhere to privacy and quality standards. 1+ year inbound CS/BPO/healthcare support preferred.