Bpo Customer Service. Salary up to 25K-40K

Gratitude Philippines; Taguig; On-site; PHP 279,000 - 446,400; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A customer service firm in Taguig is looking for a Bpo Customer Service representative with 3-5 years of experience. The role involves providing exceptional service via phone, email, and chat, managing customer accounts, and resolving complaints. Strong communication skills and a bachelor's degree are essential. The company offers a competitive salary between 25K-40K PHP, along with benefits like performance bonuses and an annual trip.

Qualifications

• 3-5 years of experience in customer service.
• Empathetic and patient in dealing with customers.
• Ability to multitask and handle high call volumes.

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Manage and update customer accounts accurately.
• Handle customer complaints and provide effective solutions.

Skills

Strong communication skills

Interpersonal skills

Problem-solving skills

Education

Bachelor’s degree in a relevant field

Job description

Bpo Customer Service. Salary up to 25K-40K

On-site - Taguig 3-5 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

Description

• Provide exceptional customer service via phone, email, and chat to resolve inquiries and issues.
• Manage and update customer accounts and records accurately in the system.
• Handle customer complaints and provide effective solutions to enhance satisfaction.
• Collaborate with team members to improve efficiency and customer experience.
• Stay updated with product knowledge to effectively assist customers.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field
• Experience Level: 3-5 years of experience in customer service
• Skills and Competencies: Strong communication and interpersonal skills
• Qualities and Traits: Empathetic, patient, and problem-solving oriented
• Responsibilities and Duties: Ability to multitask and handle high call volumes

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