Customer Care Specialist

Belo Medical Group, Inc.; San Juan; Hybrid; PHP 201,000 - 312,000; Full time

Job summary

Belo Medical Group, Inc. is seeking a Customer Care Specialist to handle inbound and outbound calls, emails, and inquiries about products and services. The role emphasizes professional service, accurate data encoding, and coordinated appointment scheduling across branches.

Fresh graduates are welcome. Morning and mid-shift hybrid work is available, with assignments in Greenhills, San Juan City. The ideal candidate will have strong communication, organizational, and customer-focused skills to

Qualifications

• Bachelor’s degree in any field preferred.
• Customer service or related experience is an advantage.
• Excellent communication and interpersonal skills.
• Customer-oriented, organized, and detail-oriented.
• Fresh Graduates are welcome to Apply.
• Willing to work on holidays and according to operational requirements.
• Morning and mid-shift hybrid work set-up.
• Willing to be assigned in Greenhills, San Juan City.

Responsibilities

• Handle customer inquiries, concerns, and appointment requests
• Provide prompt, professional, and empathetic customer service
• Assist with appointment scheduling and coordinate with branches and concerned departments
• Accurately document customer interactions and transactions
• Conduct follow-up and outbound calls when needed
• Address and escalated concerns appropriately
• Stay updated on company products, services, promotions, and policies

Skills

Communication skills

Interpersonal skills

Detail-oriented

Computer literacy

Education

Bachelor’s degree (any field)

Job description

The Customer Care Specialist is responsible for handling inbound calls, responding to customer inquiries through phone and email, and providing professional assistance regarding the Company's products and services.

The role also involves making outbound calls for customer follow-ups and telemarketing activities while ensuring high standards in customer service, call handling, accuracy, and data encoding.

Key Responsibilities

• Handle customer inquiries, concerns, and appointment requests
• Provide prompt, professional, and empathetic customer service
• Assist with appointment scheduling and coordinate with branches and concerned departments
• Accurately document customer interactions and transactions
• Conduct follow-up and outbound calls when needed
• Address and escalated concerns appropriately
• Stay updated on company products, services, promotions, and policies
• Meet customer service and quality standards

Qualifications

• Bachelor’s degree in any field preferred
• Customer service or related experience is an advantage
• Excellent communication and interpersonal skills
• Customer-oriented, organized, and detail-oriented
• Computer literate and comfortable using various digital platforms
• Willing to work on holidays and according to operational requirements
• Fresh Graduates are welcome to Apply
• Morning and mid-shift hybrid work set-up
• Willing to be assigned in Greenhills, San Juan City