Customer Care Specialist

Aesthetician Job Description; San Juan; Hybrid; PHP 279,000 - 391,000; Full time

Job summary

Belo Medical Group is looking for a Customer Care Specialist to handle inbound calls and emails, building interest in our services and products. The role includes outbound follow-ups and strict adherence to call management standards and data encoding accuracy.

The successful candidate will have a Bachelor's degree, strong communication skills, and be willing to work in San Juan City with a morning/mid-shift hybrid setup; prior BPO experience is a plus.

Qualifications

• Bachelor's/College degree required.
• Excellent written and verbal communication skills.
• Willing to be assigned in San Juan City.
• Morning and mid-shift hybrid work setup.
• Previous BPO experience is an advantage.

Responsibilities

• Receive inbound calls and respond to customer calls and email inquiries.
• Build customer interest in Belo Medical Group services and products.
• Make outbound follow-up calls for customer support or telemarketing.
• Adhere to call management standards and ensure data encoding accuracy.

Skills

Customer service

Communication skills

Inbound/outbound calls

Education

Bachelor's/College Degree

Job description

JOB DESCRIPTION:

TheCustomer Care Specialistis a live agent or representative who receives inbound calls, responds to customer calls and email inquiries and builds customer interest in the services and products offered by the Company. She makes outbound calls for follow-up on customer support or telemarketing purposes, following a set of standards established for call management, call accuracy, call handling and data encoding accuracy.

JOB QUALIFICATIONS:

• Candidate must possess a Bachelor's/College Degree in any field
• With excellent written and verbal communication skills
• Willing to be assigned in San Juan City
• Morning and mid-shift hybrid work set-up
• Previous BPO experience is an advantage.

Belo Medical Group values your right to privacy and is committed to protecting your personal and sensitive information. All data you provide, or that we collect through your online job application, will be handled with the highest level of care and in accordance with our Privacy Policy.

By submitting your resume or application through our website or any other application channel we use, you acknowledge that you have read, understood, and consent to the terms of our Privacy Policy. You also expressly consent to the company collecting, storing, processing, and using your personal data for recruitment-related purposes, including evaluating your qualifications, contacting you about your application, and complying with legal or regulatory requirements.