Customer Care Specialist

Belo Medical Group; San Juan; Hybrid; PHP 268,000 - 379,000; Full time

Benefits offered by this job

Hybrid work setup

Job summary

Belo Medical Group is seeking a Customer Care Specialist in San Juan City with a hybrid morning and mid-shift setup. The role involves handling inbound calls and emails, following up with customers, and promoting Belo Medical Group services and products.

The ideal candidate has excellent written and verbal communication skills and a Bachelor’s degree. BPO experience is an advantage in a fast-paced environment.

Qualifications

• Bachelor's degree in any field.
• Excellent written and verbal communication skills.
• Willing to be assigned in San Juan City.
• Morning and mid-shift hybrid work set-up.
• Previous BPO experience is an advantage.

Responsibilities

• Handle inbound calls and respond to customer emails.
• Make outbound follow-up calls for support or telemarketing.
• Build customer interest in Belo Medical Group services and products.
• Adhere to call management standards, accuracy, and data encoding.

Skills

Excellent written and verbal comms

Education

Bachelor's degree

Job description

JOB DESCRIPTION:

TheCustomer Care Specialistis a live agent or representative who receives inbound calls, responds to customer calls and email inquiries and builds customer interest in the services and products offered by the Company. She makes outbound calls for follow-up on customer support or telemarketing purposes, following a set of standards established for call management, call accuracy, call handling and data encoding accuracy.

JOB QUALIFICATIONS:

• Candidate must possess a Bachelor's/College Degree in any field
• With excellent written and verbal communication skills
• Willing to be assigned in San Juan City
• Morning and mid-shift hybrid work set-up
• Previous BPO experience is an advantage.

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