Hybrid Customer Care Specialist — Inbound & Outbound Support

Belo Medical Group, Inc.

San Juan

Hybrid

PHP 201,000 - 312,000

Full time

4 days ago

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Job summary

Belo Medical Group, Inc. is seeking a Customer Care Specialist to handle inbound and outbound calls, emails, and inquiries about products and services. The role emphasizes professional service, accurate data encoding, and coordinated appointment scheduling across branches.

Fresh graduates are welcome. Morning and mid-shift hybrid work is available, with assignments in Greenhills, San Juan City. The ideal candidate will have strong communication, organizational, and customer-focused skills to

Qualifications

Bachelor’s degree in any field preferred.
Customer service or related experience is an advantage.
Excellent communication and interpersonal skills.
Customer-oriented, organized, and detail-oriented.
Fresh Graduates are welcome to Apply.
Willing to work on holidays and according to operational requirements.
Morning and mid-shift hybrid work set-up.
Willing to be assigned in Greenhills, San Juan City.

Responsibilities

Handle customer inquiries, concerns, and appointment requests
Provide prompt, professional, and empathetic customer service
Assist with appointment scheduling and coordinate with branches and concerned departments
Accurately document customer interactions and transactions
Conduct follow-up and outbound calls when needed
Address and escalated concerns appropriately
Stay updated on company products, services, promotions, and policies