Empathy-Driven Multichannel Support Specialist

Citiside Property Management; Philippines; Remote; PHP 279,000 - 391,000; Full time

Job summary

Citiside Properties is seeking a Customer Care Specialist to be the primary touchpoint for customers, delivering prompt, helpful, and compassionate support across channels. You will build relationships, foster loyalty, and ensure outstanding experiences while resolving inquiries and issues efficiently.

The role requires 1–3 years in customer service, excellent English communication, empathy, active listening, and strong organizational skills to multitask in a fast-paced environment.

Qualifications

• 1–3 years of experience in customer service or client-facing roles.
• Excellent verbal and written English communication skills.
• High level of empathy, active listening, patience, problem-solving mindset, and stress tolerance.
• Familiarity with CRM software and communication tools.
• Strong organizational skills and ability to multitask in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, live chat, and social media in a timely, professional, and friendly manner.
• Listen to customer concerns, identify root causes, and provide clear solutions or escalate as needed.
• Manage customer feedback, complaints, and service issues with empathy and patience.
• Collaborate with internal teams to resolve complex customer issues efficiently.
• Maintain accurate records of interactions in the CRM system.
• Proactively follow up with customers to ensure full resolution and satisfaction.
• Identify recurring issues and suggest process improvements.

Skills

Empathy

Active listening

Patience

Problem-solving

Stress tolerance

English communication

Time management

Tools

CRM software

Job description

Citiside Properties is seeking a Customer Care Specialist to be the primary touchpoint for customers, delivering prompt, helpful, and compassionate support across channels. You will build relationships, foster loyalty, and ensure outstanding experiences while resolving inquiries and issues efficiently.

The role requires 1–3 years in customer service, excellent English communication, empathy, active listening, and strong organizational skills to multitask in a fast-paced environment.