Client Services Manager

Citiside Property Management; Philippines; Remote; PHP 480,000 - 720,000; Full time

Job summary

Citiside Property Management is seeking an organized, proactive Client Services Manager to act as the primary liaison between our company and clients. The role focuses on managing communications, coordinating service delivery, and addressing client needs in a timely and professional manner in a fast-paced environment.

Responsibilities include serving as the main point of contact via phone and email, building relationships, coordinating meetings, maintaining CRM records, generating reports,

Qualifications

• Bachelor’s degree in Business Administration, Communications, or a related field.
• 1–3 years in a client-facing role, customer service, or account coordination.
• Excellent verbal and written English communication; highly organized with attention to detail.

Responsibilities

• Serve as the main point of contact for client inquiries via phone and email.
• Coordinate meetings, appointments, and conference calls between clients and internal teams.
• Maintain client records in CRM and prepare reports/presentations for clients.
• Facilitate onboarding of new clients and assist with contract renewals.
• Collaborate with Sales, Operations, and Technical Support to fulfill requests and escalate when needed.

Skills

Verbal and written communication

Organizational skills

Multitasking

Time management

Education

Bachelor's degree in Business Administration or Communications

Tools

Microsoft Office Suite

CRM software (Salesforce, HubSpot)

Job description

We are seeking an organized, proactive, and client-focused Client Services Manager to act as the primary liaison between our company and our valued clients. The ideal candidate will ensure a seamless client experience by managing communications, coordinating service delivery, and addressing client needs in a timely and professional manner. This role requires excellent organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities

• Client Communication & Relationship Management:
• Serve as the main point of contact for client inquiries, concerns, and feedback via phone and email.
• Build and maintain strong, positive, and long-term relationships with clients.
• Anticipate client needs and proactively address potential issues before they escalated.
• Coordination & Administration:
• Coordinate and schedule meetings, appointments, and conference calls between clients and internal teams.
• Manage and update client records, databases, and all relevant account information using CRM software.
• Prepare and distribute reports, presentations, and other necessary documentation for client review.
• Facilitate the onboarding process for new clients and assist with contract renewals.
• Service Delivery Support:
• Collaborate closely with internal departments (e.g., Sales, Operations, Technical Support) to ensure client requests and service deliverables are fulfilled accurately and on time.
• Track service progress and provide timely updates to clients regarding the status of their requests.
• Resolve routine client issues efficiently; **escalate** complex problems to the appropriate team members or management when necessary.
• Assist in implementing processes and procedures designed to enhance overall client satisfaction.

Qualifications and Skills

• Education & Experience:
• Bachelor’s degree in Business Administration, Communications, or a related field.
• Proven experience (1-3 years) in a client-facing role, customer service, or account coordination.
• Core Competencies:
• Exceptional verbal and written communication skills in English.
• Strong organizational abilities with meticulous attention to detail.
• Proven ability to multitask, prioritize, and manage time effectively under deadlines.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with CRM software (e.g., Salesforce, HubSpot) is highly desirable.
• Excellent problem-solving skills and a commitment to a customer-centric mindset.
• Professional demeanor and the ability to handle sensitive information with discretion.

WARNINGS

• NO TEMPORARY workers.
• We terminate immediately due to these violations.
• NO working for another company at the same time.
• NO hiring subs to do what we hired you to do.
• Working schedule from Monday to Friday from 8:30 am until 5:00 pm EST

Citiside Properties is a property management company that manages properties for investors with portfolios of homes and/or multi-unit apartments needing off-site management.

Core Values we expect team members to remember:

• Trust.
• Go Getter.
• Transparency.