Client Relations Manager

Citiside Property Management; Philippines; Remoto; PHP 420.000 - 720.000; Tempo pieno

Descrizione del lavoro

Citiside Properties seeks a Client Relations Manager to be the primary contact for clients, resolve issues, and ensure high satisfaction and retention. The role demands proactive problem-solving, clear communication, and a professional demeanor in a fast-paced environment.

Responsibilities include serving as first contact via phone and email, coordinating with internal teams, handling billing questions, and maintaining detailed client records. Schedule is Mon-Fri 8:30am-5:00pm EST.

Competenze

• Experience in a client-facing or customer service role.
• Excellent verbal and written communication.
• Proven ability to solve problems and handle conflicts.
• Strong attention to detail and organization.
• Ability to manage multiple tasks and priorities.
• CRM experience is a plus.

Mansioni

• Be the first point of contact for clients via phone and email.
• Coordinate with internal teams to resolve issues promptly.
• Resolve client complaints professionally and empathetically.
• Assist with client account management, including billing inquiries.
• Maintain detailed records of client interactions.
• Ensure actions comply with company policies and regulations.

Conoscenze

Client facing

Communication skills

Problem solving

Attention to detail

Organizational skills

Multitasking

CRM proficiency

Customer service experience

Strumenti

CRM software

Descrizione del lavoro

The Client Relations Manageris the primary point of contact for all company clients. This individual will play a crucial role in building and maintaining strong relationships, resolving issues efficiently, and ensuring high client satisfaction and retention. The position requires strong communication skills, a proactive approach to problem-solving, and the ability to thrive in a fast-paced, dynamic environment.

Key Responsibilities

• Be the first point of contact for clients via phone calls, emails.
• Handle client requests and concerns, coordinating with internal teams to ensure a timely and satisfactory resolution.
• Proactively resolve client complaints and difficult situations with professionalism and empathy.
• Assist with client account management, including processing payments, sending out notifications, and answering questions about billing.
• Maintain detailed and accurate records of all client interactions.
• Ensure all actions and communications are in compliance with company policies and relevant regulations.

Qualifications and Skills

• Previous experience in a client-facing or customer service role.
• Excellent verbal and written communication skills.
• Proven ability to problem-solve and manage conflicts.
• Strong attention to detail and organizational skills.
• Ability to effectively handle multiple tasks and priorities.
• Proficiency with CRM (Customer Relationship Management) software is a plus.
• A positive and service-oriented attitude.

• Working schedule from Monday to Friday from 8:30 am until 5:00 pm EST.

Citiside Properties is a property management company that manages properties for investors with portfolios of homes and/or multi-unit apartments needing off-site management.

Core Values we expect team members to remember:

• Trust.
• Go Getter.
• Transparency.