Customer Service Representative - Healthcare

MicroSourcing; Manila; On-site; PHP 180,000 - 240,000; Full time

Benefits offered by this job

Healthcare coverage on day one for you

Dependent healthcare coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Flexible work arrangements

Job summary

MicroSourcing is hiring a Customer Service Representative - Healthcare to handle onsite night-shift duties at Eastwood, Quezon City. You will manage virtual reception, answer calls, messages, and emails, and assist with new client intake and document workflows in a healthcare setting.

Responsibilities include inputting data into EHR systems, preparing SOPs from video content, organizing the SOP library, and performing quality checks on documents.

Responsibilities

• Virtual Reception
• Answer incoming calls, SMS, and email messages.
• Respond to voicemails in a timely manner.
• New Client Intake
• Contact clients or referral sources who have expressed interest in services.
• Process new client service request documents.
• Input data into tracking systems and electronic health record (EHR) systems.
• Communicate with clients via phone, email, and text.
• SOP Creation and Management
• Create SOPs based on video recordings.
• Properly name and file SOPs in the SOP library.
• Maintain and organize the SOP library.
• Document and Task Management
• Download, upload, name, and format service documents. Track document due dates and required fields using the Document Tracking System (DTS).
• Maintain and regularly update the DTS.
• Send document completion requests to staff.
• Perform quality checks on documents for completion and sign-off.
• Quality Assurance
• Review and approve client service documents, including:
• Intake and reassessment packages
• Service/treatment plan reviews
• Authorization requests
• Progress notes

Job description

Discover your 100% YOU with MicroSourcing!

Position: Customer Service Representative - Healthcare

Work setup: Onsite | Night shift

Location: Eastwood, Quezon City

Why join MicroSourcing?

You’ll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time‑off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Key Responsibilities

• Virtual Reception
• Answer incoming calls, SMS, and email messages.
• Respond to voicemails in a timely manner.
• New Client Intake
• Contact clients or referral sources who have expressed interest in services.
• Process new client service request documents.
• Input data into tracking systems and electronic health record (EHR) systems.
• Communicate with clients via phone, email, and text.
• Standard Operating Procedure (SOP) Creation and Management
• Create SOPs based on video recordings.
• Properly name and file SOPs in the SOP library.
• Maintain and organize the SOP library.
• Document and Task Management
• Download, upload, name, and format service documents. Track document due dates and required fields using the Document Tracking System (DTS).
• Maintain and regularly update the DTS.
• Send document completion requests to staff.
• Perform quality checks on documents for completion and sign-off.
• Quality Assurance
• Review and approve client service documents, including:
  • Intake and reassessment packages
  • Service/treatment plan reviews
  • Authorization requests
  • Progress notes

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive. At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

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