Customer Care Specialist

MicroSourcing; Philippines; On-site; PHP 279,000 - 446,000; Full time

Job summary

MicroSourcing, a leading offshore managed services provider in the Philippines, seeks a Customer Care Specialist to be based at Two Ecom, MOA, Pasay. This onsite night-shift role supports health insurance processes with accuracy and professionalism.

You will verify patient eligibility, document medical records, and maintain precise data using Word and Excel while delivering courteous service to clients.

Qualifications

• Effective oral and written communication in English.
• Proficiency with email transmission and internet navigation.
• Demonstrated knowledge of Health Insurance policies and guidelines.
• Exceptional multitasking, time management, and being highly organized.
• Ability to work efficiently both alone and as a cohesive team member.

Responsibilities

• Verify patient eligibility and benefits with health insurance providers.
• Utilize proficiency in Microsoft Word and Excel to manage and document data accurately.
• Provide professional customer service, maintaining a positive and knowledgeable attitude during communication.
• Document comprehensive Medical Chart Notes and update patient records precisely in the system.
• Manage multiple tasks simultaneously, prioritizing activities to achieve results and meet strict deadlines.

Skills

English communication

MS Word

MS Excel

Health insurance knowledge

Multitasking

Time management

Team player

Independent work

Email

Tools

Email

Internet navigation

Job description

Discover your 100% YOU with MicroSourcing!

Position: Customer Care Specialist

Location: Two Ecom, MOA, Pasay, Philippines

Work setup & shift: Onsite | Night Shift

Why join MicroSourcing?

As a Customer Care Specialist, You Will

• Verify patient eligibility and benefits with various health insurance providers.
• Utilize proficiency in Microsoft Word and Excel to manage and document data accurately.
• Provide professional customer service, maintaining a positive and knowledgeable attitude during communication.
• Document comprehensive Medical Chart Notes and update patient records precisely in the system.
• Manage multiple tasks simultaneously, prioritizing activities to achieve results and meet strict deadlines.

What You Need: Non-negotiables

• Effective oral and written communication skills in English.
• Proficiency and comfort using email transmission and internet navigation.
• Demonstrated knowledge of Health Insurance policies and guidelines.
• Exceptional at multitasking, time management, and being highly organized.
• Ability to work efficiently both alone and as a cohesive team member.

Preferred Skills/expertise

• Knowledgeable and trained for ICD-10 and HCPCS coding.
• Familiarity with home medical equipment and industry terminology.
• Prior experience in an Insurance Verification or Medical Billing role.
• Experience using standard office equipment (fax, copier, printer, and phone).
• Excellent writing skill, being flexible and highly trainable.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it’s our commitment. Our way of life. Here, we don't just …

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