Healthcare Customer Service Representative

MicroSourcing; Quezon City; On-site; PHP 279,000 - 446,400; Full time

Benefits offered by this job

Competitive compensation

Healthcare coverage day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Flexible work arrangements

Job summary

MicroSourcing in the Philippines is seeking a Healthcare Customer Service Representative to join our onsite team in Quezon City. You will handle voice, email, or chat inquiries about insurance eligibility and benefits, and assist patients with scheduling and provider lookups.

The role emphasizes HIPAA compliance, accuracy in CRM documentation, and a calm, empathetic approach to callers in distress. This position supports a shifting schedule with competitive rewards and benefits, and growth

Qualifications

• Neutral accent and ability to explain medical terms clearly.
• Calm, supportive demeanor when assisting distressed callers.
• Proficient with dual-monitor setups and multiple software applications.
• At least 2 years of college or SHS graduate with relevant work history.

Responsibilities

• Handle voice, email, or chat inquiries regarding insurance eligibility and benefits.
• Troubleshoot billing discrepancies and claim denials using multiple database systems.
• Document all interactions accurately within CRM tools to ensure first-call resolution.
• Assist with appointment scheduling and locating in-network medical providers.
• Adhere to HIPAA and Quality Assurance protocols to protect sensitive patient data.

Skills

Neutral accent

Explain medical terms clearly

Dual-monitor setups

HIPAA compliance

Education

Nursing / Allied Health coursework

Job description

Discover your 100% YOU with MicroSourcing!

Position: Healthcare Customer Service Representative

Work setup & shift: Onsite | Shifting Schedule

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

As a Healthcare Customer Service Representative, you will:

• Handle voice, email, or chat inquiries regarding insurance eligibility and benefits.
• Troubleshoot billing discrepancies and claim denials using multiple database systems.
• Document all interactions accurately within CRM tools to ensure first-call resolution.
• Assist with appointment scheduling and locating in-network medical providers.
• Adhere to HIPAA and Quality Assurance protocols to protect sensitive patient data.

What You Need

Non-negotiables

• Neutral accent with the ability to explain complex medical terms clearly.
• Ability to remain calm and supportive when assisting callers in distress.
• Proficiency in navigating dual-monitor setups and various software simultaneously.
• At least 2 years of college or SHS graduate with relevant work history.

Preferred Skills/Experience

• Degree or coursework in Nursing, Pharmacy, or other Allied Health fields.
• 6+ months handling HMO, PPO, or Medicare accounts.
• Basic familiarity with ICD-10, CPT codes, or medical billing cycles.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply