Customer Service Representative

MicroSourcing International; Pasay; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Healthcare on day one

Performance bonuses

Paid time off

Group life insurance

Flexible work arrangements

Team events

Job summary

MicroSourcing is seeking a Customer Service Representative in Pasay City for onsite day shifts. You will manage omnichannel inquiries, resolve tickets, and coordinate with internal teams to ensure smooth operations and timely deliveries.

The role emphasizes strong English communication and a customer-centric mindset in a fast-paced environment. The position offers competitive rewards, health coverage from day one for you and dependents, and opportunities for career growth within a supportive

Qualifications

• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint).
• Hands-on experience using Zendesk or similar ticketing CRM.
• Excellent verbal and written English communication.
• Customer-centric mindset with strong interpersonal skills.

Responsibilities

• Handle omnichannel customer inquiries by phone and email with high-quality service.
• Record and track customer complaints and follow-ups in Zendesk per policy.
• Collaborate with internal teams, stores, and fulfillment centers to resolve issues.
• Provide clear information on product lines, pricing, delivery schedules and promotions.
• Maintain team queues and assist with ad hoc administrative tasks.

Skills

MS Office

Zendesk

English proficiency

Customer focus

Tools

Zendesk

Job description

Discover your 100% YOU with MicroSourcing!

Position: Customer Service Representative

Location: Mall of Asia Complex, Pasay City

Work Setup & Shift: Onsite | Day Shift

Why join MicroSourcing?

You’ll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Job Responsibilities

• Omnichannel Inquiry Management: Handle incoming customer inquiries over the phone and via email with a focus on delivering high-quality customer service.
• Ticket & Complaint Resolution: Prioritize, track, and record customer complaints and follow-ups accurately in Zendesk, adhering strictly to company policies and procedures.
• Cross-Departmental Collaboration: Liaise with internal teams, retail stores, and fulfillment centers to resolve operational and delivery issues efficiently.
• Product & Promotional Guidance: Provide clear, accurate information regarding product lines, pricing structures, delivery schedules, online orders, and ongoing marketing promotions.
• Team Operations & Ad Hoc Tasks: Maintain team phone queues to ensure swift call handling and logging, while assisting with additional administrative tasks as needed.

Qualifications

• Contract Availability: Willing and available to commit to a Fixed-Term employment schedule.
• Technical Skills: Proficiency in Microsoft Office applications and hands-on experience using Zendesk (or a similar ticketing CRM).
• Communication Skills: Excellent verbal and written English communication skills paired with strong interpersonal abilities.
• Customer-Centric Mindset: A proactive team player who is passionate about customer satisfaction and continuously striving to improve support workflows.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply