Customer Care Specialist

MicroSourcing; Pasay; On-site; PHP 201,000 - 312,000; Full time

Job summary

MicroSourcing is hiring a Customer Care Specialist for onsite night shifts at Two Ecom, MOA, Pasay, Philippines. You will verify patient eligibility, document data in Word/Excel, and deliver professional customer service with accuracy.

Knowledge of health insurance policies is a plus, with strong multitasking and teamwork skills essential for success. Proficiency in English written and spoken communication is required, plus ability to work independently and as part of a team in a fast-paced

Qualifications

• Must have strong written and spoken English
• Proficient with email and web navigation
• Knowledge of health insurance policies/guidelines preferred
• Able to multitask and manage time effectively
• Capable of working well alone and in a team environment

Responsibilities

• Verify patient eligibility and benefits with health insurers
• Document data accurately using Word/Excel
• Provide professional customer service with a positive attitude
• Record Medical Chart Notes and update patient records
• Prioritize tasks to meet deadlines while handling multiple duties

Skills

Oral & written communication

Email & internet navigation

Health insurance knowledge

Multitasking & time management

Team collaboration

Tools

Microsoft Word

Microsoft Excel

Job description

Discover your 100% YOU with MicroSourcing!

Position: Customer Care Specialist

Location: Two Ecom, MOA, Pasay, Philippines

Work setup & shift: Onsite | Night Shift

Why join MicroSourcing?

As a Customer Care Specialist, You Will

• Verify patient eligibility and benefits with various health insurance providers.
• Utilize proficiency in Microsoft Word and Excel to manage and document data accurately.
• Provide professional customer service, maintaining a positive and knowledgeable attitude during communication.
• Document comprehensive Medical Chart Notes and update patient records precisely in the system.
• Manage multiple tasks simultaneously, prioritizing activities to achieve results and meet strict deadlines.

What You Need: Non-negotiables

• Effective oral and written communication skills in English.
• Proficiency and comfort using email transmission and internet navigation.
• Demonstrated knowledge of Health Insurance policies and guidelines.
• Exceptional at multitasking, time management, and being highly organized.
• Ability to work efficiently both alone and as a cohesive team member.

Preferred Skills/expertise

• Knowledgeable and trained for ICD-10 and HCPCS coding.
• Familiarity with home medical equipment and industry terminology.
• Prior experience in an Insurance Verification or Medical Billing role.
• Experience using standard office equipment (fax, copier, printer, and phone).
• Excellent writing skill, being flexible and highly trainable.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply