CSR - Healthcare (Taguig)

Synlink Recruitment Outsourcing Co. Inc.; Taguig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A recruitment outsourcing company is seeking customer service representatives to provide support to healthcare clients. Candidates should have a high school diploma and 1-3 years of customer service experience, preferably in healthcare. Strong communication and interpersonal skills are essential, along with the ability to work in a fast-paced environment. This role may require working in shifts, including nights and weekends.

Qualifications

• 1-3 years of experience in customer service, preferably in healthcare.
• Empathetic and patient with the ability to work in a fast-paced environment.
• Ability to handle difficult situations with professionalism.

Responsibilities

• Provide exceptional customer service support to healthcare clients.
• Assist customers in navigating the healthcare systems and resolving issues.
• Maintain detailed records of customer interactions and transactions.

Skills

Strong communication skills

Interpersonal skills

Education

High School Diploma or equivalent

Job description

• Provide exceptional customer service support to healthcare clients and their inquiries.
• Assist customers in navigating the healthcare systems and resolving issues efficiently.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with healthcare professionals to deliver accurate information to clients.
• Participate in training sessions to stay updated on company protocols and healthcare policies.

Requirements

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: 1-3 years of experience in customer service, preferably in healthcare.
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Empathetic, patient, and able to work in a fast-paced environment.
• Responsibilities and Duties: Ability to handle difficult situations with professionalism.
• Working Conditions: May require working in shifts, including nights and weekends.