Healthcare CSR (Customer Service Representative)

Pilipinas Teleserv Inc.; Manila; On-site; PHP 167,400 - 279,000; Full time

Benefits offered by this job

Performance Bonus

Employee of the Month Award

Holiday Gifts

Incentives

Company Social Events

Office Parties

Parking Space

Retirement Plan

Job Training

Professional Development

Job summary

A leading customer service company in Manila is seeking a Healthcare CSR (Customer Service Representative) to handle inquiries from insured members and hospital staff. This full-time on-site role requires a diploma, and candidates with medical allied courses or relevant call center experience are encouraged to apply. Proficiency in both English and Filipino, along with strong customer service skills, is essential. Employees may enjoy perks like performance bonuses and professional development opportunities.

Qualifications

• Will answer inquiries and concerns from insured members and hospital staff.
• Can easily navigate computers.
• Proficient in both English and Filipino, both oral and written communication.
• Has the passion to help customers with their queries and complaints.
• With good phone handling and active listening skills.
• Willing to work on shifting schedules, holidays, and weekends.

Responsibilities

• Answer customer inquiries and concerns regarding health services.

Skills

Customer Service

Problem Solving

Team Player

Call Centre

People Skills

Technical Skills

Interpersonal Skills

Organizational Skills

English Language

Strong Work Ethic

Education

Graduate or undergraduate of medical allied course

Non-medical course with call centre experience

Job description

Healthcare CSR (Customer Service Representative)

On-site - Manila No Exp Required Diploma Full-time

Employee Recognition and Rewards

Performance Bonus, Employee of the Month Award, Holiday Gifts, Incentives

Insurance Health & Wellness

HMO

Others

Company Social Events, Office Parties

Parking Space, Retirement Plan

Professional Development

Job Training, Professional Development

Job Responsibilities and Qualifications

• Will answer inquiries and concerns from insured members (HMO) and hospital staff
• Graduate or undergraduate (completed at least 3 years) of any medical allied course (Nursing, Pharmacy, Physical Therapy, Respiratory Therapy, Medical Technology, Radiologic Technology, Dentistry, Nutrition & Dietetics)
• Non‑medical course graduate with call centre experience may apply
• Can easily navigate computers
• Proficient in both English and Filipino, both oral and written communication
• Has the passion to help customers with their queries and complaints
• With good phone handling and active listening skills
• Willing to work on shifting schedules, holidays, and weekends

Core Skills

• Customer Service
• Problem Solving
• Team Player
• Call Centre
• People Skills
• Technical Skills
• Interpersonal Skills
• Organizational Skills
• English Language
• Strong Work Ethic