Customer Care Representative

Recruitify_HR; Quezon City; On-site; PHP 200,000 - 360,000; Full time

Job summary

Recruitify_HR is seeking a proactive Customer Service Representative to join our team in a fast-paced environment. You will handle inquiries, resolve issues, and provide accurate information across phone, email, and chat.

The role emphasizes clear communication, diligent record-keeping, and collaboration with colleagues to boost customer satisfaction and streamline processes. Flexible hours including evenings and weekends may be required.

Qualifications

• Bachelor’s degree in a relevant field preferred.
• 1–3 years of experience in a customer service role.
• Proficiency in the English language; strong customer service skills.

Responsibilities

• Deliver exceptional customer service by addressing inquiries and resolving issues promptly.
• Communicate effectively with customers via phone, email, and chat.
• Maintain detailed records of customer interactions and transactions.
• Provide accurate product and service information to customers.
• Collaborate with team members to enhance customer satisfaction and streamline processes.

Skills

English proficiency

Customer service

Communication skills

Education

Bachelor's degree in relevant field

Job description

• Deliver exceptional customer service by addressing inquiries and resolving issues promptly.
• Communicate effectively with customers via phone, email, and chat.
• Maintain detailed records of customer interactions and transactions.
• Provide accurate product and service information to customers.
• Collaborate with team members to enhance customer satisfaction and streamline processes.

Description

• Deliver exceptional customer service by addressing inquiries and resolving issues promptly.
• Communicate effectively with customers via phone, email, and chat.
• Maintain detailed records of customer interactions and transactions.
• Provide accurate product and service information to customers.
• Collaborate with team members to enhance customer satisfaction and streamline processes.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 1–3 years of experience in a customer service role.
• Skills and Competencies: Proficiency in the English language; strong customer service skills.
• Qualities and Traits: Excellent communication and interpersonal skills; able to handle difficult situations with a calm demeanor.
• Responsibilities and Duties: Ability to work in a fast-paced environment and manage multiple tasks efficiently.
• Working Conditions: Must be comfortable working flexible hours, including evenings and weekends.