Customer Care Representative

Metacom Careers; Muntinlupa; On-site; PHP 223,000 - 335,000; Full time

Job summary

Metacom Careers in the Metro Manila region is seeking a customer service representative to handle inquiries via phone, email, and chat. The role focuses on resolving issues, maintaining accurate records, and supporting process improvements within a fast-paced call center environment.

Ideal candidates have 1–3 years of experience, strong English communication, and a customer-centric mindset. Evening or weekend shifts may be required based on business needs.

Qualifications

• High School diploma or equivalent required.
• 1–3 years of relevant customer service experience.
• Excellent English communication and interpersonal skills.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional manner.
• Resolve complaints and provide effective solutions to improve satisfaction.
• Maintain detailed records of interactions and transactions.
• Collaborate with team to improve service processes.
• Keep up to date with product information and company policies.

Skills

Strong communication skills

Proficiency in English

Experience in call center environments

Education

High School diploma or equivalent

Job description

Description

• Respond to customer inquiries via phone, email, and chat in a professional manner.
• Resolve customer complaints and provide effective solutions to enhance customer satisfaction.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve overall customer service processes.
• Keep up to date with product information and company policies.

Requirements

• Educational Qualifications: High School diploma or equivalent
• Experience Level: 1–3 years
• Skills and Competencies: Strong communication skills, proficiency in English, and experience in call center environments
• Qualities and Traits: Empathetic, patient, and customer-focused
• Responsibilities and Duties: Ability to handle multiple tasks efficiently and provide exceptional customer service
• Working Conditions: Fast-paced call center environment, may involve evening and weekend shifts