Customer Care Representative

ServiceFirst; Muntinlupa; On-site; PHP 223,200 - 279,000; Full time

Job summary

A customer service company in Muntinlupa is seeking a Customer Care Representative to evaluate loan applications and ensure customer satisfaction. Candidates should have a high school diploma or college degree and possess a customer-centric approach. Previous sales experience is preferred, along with flexibility in scheduling. This full-time role offers the opportunity to impact customers positively.

Qualifications

• High School Degree or College degree required.
• Previous experience in sales or telemarketing is a plus.
• Flexibility to work varying schedules.

Responsibilities

• Evaluate loan applications for qualification and credit.
• Review and verify financial documents from applicants.
• Address customer inquiries and explain loan products.

Skills

Customer-centric approach

Schedule flexibility

Sales experience

Education

High School Degree or College degree

Job description

Customer Care Representative

ServiceFirst – Muntinlupa City, National Capital Region, Philippines

Seniority level: Entry level

Employment type: Full-time

Job function: Customer Service

Industries: Outsourcing and Offshoring Consulting and Telephone Call Centers

Responsibilities

• Evaluate loan applications to determine qualification and creditworthiness.
• Review and verify financial documents submitted by applicants.
• Explain loan products and address customer inquiries professionally.
• Ensure compliance with lending regulations and internal policies.
• Build trust and maintain customer satisfaction throughout the loan process.

Qualifications

• High School Degree or College degree.
• Previous sales or telemarketing experience.
• Schedule flexibility to work at any time.
• Strong sense of responsibility and customer-centric approach.