Customer Service Representative (Loans)

ServiceFirst CX; Muntinlupa; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Performance Bonus

Anniversary Gifts

Employee of the Month Award

HMO

Job Training

Bereavement Leave

Maternity & Paternity Leave

Sick Leave

Solo Parent Leave

Vacation Leave

Job summary

A leading service provider in Metro Manila seeks individuals for on-site customer service roles with no experience required. Successful candidates will evaluate loan applications, verify financial documents, and provide customer support on loan products. Candidates should possess strong English skills and be able to maintain customer satisfaction. This full-time position offers various employee recognition rewards and benefits. Located at the 12th Floor, ServiceFirst Call Center & BPO, Alabang.

Qualifications

• Strong command of the English language.
• Excellent customer service skills.
• Ability to solve problems efficiently.
• Experience with Salesforce is an advantage.
• Understanding of financial concepts.
• Proficient in technical tasks.
• Strong interpersonal skills.
• Experience in back office operations.

Responsibilities

• Evaluate loan applications to determine qualification and creditworthiness.
• Review and verify financial documents submitted by applicants.
• Explain loan products and address customer inquiries professionally.
• Ensure compliance with lending regulations and internal policies.
• Build trust and maintain customer satisfaction throughout the loan process.

Skills

English Language

Customer Service

Problem Solving

Salesforce

Financial Literacy

Technical Skills

Interpersonal Skills

Back Office Support

Education

High/Senior High School

Job description

On-site - Muntinlupa No Exp Required High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus, Anniversary Gifts, Employee of the Month Award, Employee Recognition Program, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Retirement Plan

Professional Development

Job Training

Bereavement Leave, Maternity & Paternity Leave, Sick Leave, Solo Parent Leave, Vacation Leave

• Evaluate loan applications to determine qualification and creditworthiness.
• Review and verify financial documents submitted by applicants.
• Explain loan products and address customer inquiries professionally.
• Ensure compliance with lending regulations and internal policies.
• Build trust and maintain customer satisfaction throughout the loan process.

Qualifications

• English Language
• Customer Service
• Problem Solving
• Salesforce
• Financial Literate
• Technical Skills
• Interpersonal Skills
• Back Office Support

Working Location

12th Floor, ServiceFirst Call Center & BPO, C26W+FJH, Alabang, Muntinlupa, Metro Manila, Philippines