Customer Care Representative - Financial & Banking Associate.

Recruitify_HR; Cebu City; On-site; PHP 180,000 - 240,000; Full time

Job summary

Recruitify_HR is seeking a customer service professional in Cebu City to respond to inquiries about banking products and services, and to educate customers on financial options. The role emphasizes resolving issues, maintaining records, and collaborating with teammates to improve service quality.

The ideal candidate has 1–3 years in customer service or banking, excellent communication, and a customer-focused attitude. Flexible scheduling including evenings or weekends may be required.

Qualifications

• High School diploma or equivalent.
• 1–3 years of experience in customer service or banking.
• Strong communication and problem-solving skills.
• Customer-oriented attitude and ability to multitask.

Responsibilities

• Respond to customer inquiries regarding banking products and services.
• Assist in resolving customer complaints and issues efficiently.
• Educate customers on financial services and account options.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to enhance customer satisfaction and service efficiency.

Skills

Excellent communication skills

Problem-solving abilities

Customer-oriented attitude

Education

High School Diploma

Job description

Description

• Respond to customer inquiries regarding banking products and services.
• Provide assistance in resolving customer complaints and issues efficiently.
• Educate customers on financial services and help them understand their account options.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to enhance customer satisfaction and service efficiency.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 1–3 years of experience in customer service or banking
• Skills and Competencies: Excellent communication skills, problem-solving abilities, and a customer-oriented attitude
• Responsibilities and Duties: Ability to handle multiple tasks and prioritize effectively
• Qualities and Traits: Friendly, patient, and able to work under pressure
• Working Conditions: Available to work flexible hours, including evenings or weekends if needed