Customer Care Representative

AA POC Consultancy Corp.; Makati; On-site; PHP 223,000 - 402,000; Full time

Job summary

AA POC Consultancy Corp. is seeking a Customer Care Representative to handle inquiries and deliver exceptional service in a fast-paced environment. You will communicate effectively, resolve issues, and ensure customer satisfaction through professional and proactive support.

You'll manage calls, emails, and chat, assist with bookings, provide clear information on policies and options, coordinate with internal teams, and maintain accurate records to meet service standards and productivity goals.

Qualifications

• Customer-focused mindset
• Excellent communication skills
• Ability to handle multiple inquiries efficiently

Responsibilities

• Handle inbound and outbound calls, emails, and chat inquiries from customers.
• Assist customers with inquiries, bookings, reservations, travel arrangements, and other service-related concerns.
• Provide accurate information regarding services, procedures, policies, and available options.
• Handle customer complaints, requests, and concerns professionally and efficiently.
• Resolve customer issues and ensure timely follow-ups when necessary.
• Coordinate with internal departments and external partners to address customer needs.
• Maintain accurate customer records, transaction details, and communication logs.
• Meet established customer service standards, productivity goals, and performance targets.
• Ensure a positive customer experience through professional communication and efficient service delivery.

Job description

We are looking for a customer-oriented and service-driven Customer Care Representative to handle customer inquiries, provide assistance, and address concerns related to the company's products and services. The ideal candidate should possess excellent communication, interpersonal, and problem-solving skills, with the ability to deliver exceptional customer service, manage multiple inquiries, and resolve concerns efficiently in a fast-paced and customer-focused environment.

Key Responsibilities

• Handle inbound and outbound calls, emails, and chat inquiries from customers.
• Assist customers with inquiries, bookings, reservations, travel arrangements, and other service-related concerns.
• Provide accurate information regarding services, procedures, policies, and available options.
• Handle customer complaints, requests, and concerns professionally and efficiently.
• Resolve customer issues and ensure timely follow-ups when necessary.
• Coordinate with internal departments and external partners to address customer needs.
• Maintain accurate customer records, transaction details, and communication logs.
• Meet established customer service standards, productivity goals, and performance targets.
• Ensure a positive customer experience through professional communication and efficient service delivery.