Customer Service Representative

STACKph; Cauayan; On-site; PHP 279,000 - 424,000; Full time

Job summary

STACKph is seeking a customer service specialist to provide exceptional support via phone, email, and chat. You will assist customers with inquiries and resolve issues promptly in a fast-paced office.

This role offers flexible working hours, training provided, and room to grow as you maintain accurate records and collaborate with team members to improve service delivery.

Qualifications

• Bachelor's degree preferred.
• No prior experience required; training provided.
• Proficient in English with strong problem-solving skills and technical aptitude.
• Ability to effectively manage customer queries.
• Excellent communication skills and a customer-oriented mindset.
• Fast-paced office environment with flexible working hours.

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Assist customers with inquiries and resolve issues promptly.
• Manage scheduling and follow-up tasks to ensure customer satisfaction.
• Collaborate with team members to enhance service delivery.
• Maintain accurate records of customer interactions and transactions.

Skills

English proficiency

Problem-solving

Technical aptitude

Education

Bachelor’s degree in a relevant field

Job description

Description

• Provide exceptional customer service via phone, email, and chat.
• Assist customers with inquiries and resolve issues promptly.
• Manage scheduling and follow-up tasks to ensure customer satisfaction.
• Collaborate with team members to enhance service delivery.
• Maintain accurate records of customer interactions and transactions.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: No previous experience required; training provided.
• Skills and Competencies: Proficient in English, strong problem-solving skills, and technical aptitude.
• Responsibilities and Duties: Ability to effectively manage customer queries.
• Qualities and Traits: Excellent communication skills and a customer-oriented mindset.
• Working Conditions: Fast-paced office environment with flexible working hours.